DNS resolvers temporarily unavailable 22:33 22:59 CEST

Incident Report for GleSYS

Postmortem

Read the Incident report regarding our recursive DNS cluster outage

Download

Posted Apr 22, 2021 - 14:53 CEST

Resolved

This incident has been resolved.

Posted Apr 22, 2021 - 07:14 CEST

Monitoring

We've fixed the acute problem and we're actively monitoring resolver services.

Posted Apr 21, 2021 - 23:36 CEST

Identified

We've had an issue with our DNS resolver service affecting customers using our resolvers. We've identified the problem and DNS resolvers are back online. We're monitoring resolver services.

Posted Apr 21, 2021 - 23:23 CEST

This incident affected: GleSYS API - https://api.glesys.com, Control Panel - https://cloud.glesys.com, VPS Service (Platform: OpenVZ, Platform: VMware, Platform: KVM), Datacenter Falkenberg (Core network), Datacenter Stockholm (Network), Datacenter Amsterdam (Network), Datacenter Oslo (Network), Datacenter London (Network), and Datacenter Oulu (Network).